Privacy Policy
Effective Date: November 23, 2025
Introduction
Spectrum Software & Consulting (Pvt.) Ltd. (SSCL), located at 7th Floor, West Side, BDBL Bhaban, 12 Kazi Nazrul Islam Avenue, Kawran Bazar, Dhaka- 1205, is committed to protecting your privacy.
This Privacy Policy describes how SSCL collects, uses, and discloses information gathered through our website, software applications, and consulting services (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this policy.
Information We Collect
We collect information to provide and improve our Services, and to communicate with you. The types of information we collect include:
A. Information You Provide Directly
- Contact & Identity Data: Your name, email address, phone number, company name, job title, and mailing address when you inquire about our services, sign up for a demo, or contact support.
- Account Data: Log-in credentials (user ID and a secure, encrypted version of your password) for access to our software platforms.
- Financial Data: Billing information and payment details related to service subscriptions and payments (often processed by third-party secure payment gateways, not stored directly by SSCL).
- Support & Feedback Data: Information you provide when submitting support tickets, responding to surveys, or providing feedback.
B. Information Collected Automatically (Usage Data)
When you use our Services or website, we automatically collect certain data about your device and activity:
- Technical Data: Internet Protocol (IP) address, browser type and version, operating system, device identifiers, and time zone setting.
- Usage Data: Details about how you use our website and software, including the pages you view, features you access, duration of visits, and clickstream data.
- Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Services and hold certain information. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the collected information for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To provide, operate, and maintain the software and consulting services you have requested or subscribed to. |
| Communication | To send you service-related notices, technical alerts, security updates, and to respond to your inquiries and requests. |
| Business Operations | To manage payments, invoices, and internal reporting. |
| Security & Compliance | To detect, prevent, and address technical issues, fraud, or illegal activities, and to comply with applicable laws and regulations in Bangladesh and other relevant jurisdictions. |
| Improvement | To analyze usage trends, test new features, and continuously improve the functionality and performance of our Services. |
| Marketing | To send you marketing communications about new products, services, and special offers that may be of interest to you (you can opt-out at any time). |
Disclosure of Your Information
We may share your personal data with the following categories of recipients:
- Service Providers: We engage trusted third-party companies and individuals to facilitate our Services (e.g., cloud hosting, analytics, payment processing). These providers are only given access to the information necessary to perform their functions and are obligated not to disclose or use it for any other purpose.
- Affiliates & Partners: We may share data with our related entities or business partners to offer joint services or for internal administrative purposes.
- Legal & Safety Compliance: We may disclose your information if required to do so by law, court order, or governmental request, or if we believe such action is necessary to protect the rights, property, or safety of SSCL, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.
Data Security
SSCL implements reasonable technical, administrative, and physical safeguards designed to protect the personal data we process. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete data.
- Opt-out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe link in those emails.
- Data Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Spectrum Software & Consulting (Pvt.) Ltd. (SSCL)
Address: 7th Floor, West Side, BDBL Bhaban, 12 Kazi Nazrul Islam Avenue, Kawran Bazar, Dhaka- 1205
Email (Privacy Inquiries): sscl@spectrum-bd.com
Phone: +880 9638 633633
Last updated: November 23, 2025